Michael Hill’s Re:imagine Program for Brilliance members (subject to change at any time)
If you want to upgrade your Michael Hill diamond jewellery product, you may be able to participate in our Re:imagine Program. This program allows you to return one eligible diamond jewellery product for full credit of the purchase price and apply that credit to the purchase price of one new diamond jewellery product in simultaneous transactions ("Transaction"), subject to eligibility.
Eligibility criteria
To participate in the Re:imagine Program:
your original product (“Original Product”) must:
contain at least one certified natural (mined) diamond of at least 0.50ct
have been purchased from a Michael Hill store in Australia or Michael Hill website and delivered in Australia
be in undamaged condition less reasonable wear and tear.
your new product (“New Product”) must:
be purchased from a Michael Hill store in Australia (from store inventory or special order)
the amount that you pay for the New Product must be at least 2 times that amount paid for the Original Product.
you must be a Brilliance by Michael Hill member (it’s free to join).
you are either:
the purchaser of the Original Product, or
the first giftee of the Original Product provided the gift transfer occurred within a reasonable time of purchase (which shall be no longer than six months after the original purchase) and is a bona fide gift for no payment whatsoever.
bring your Original Product into one of our stores along with the purchase receipt.
Important information
You acknowledge that once you return the Original Product, the Original Product becomes the property of Michael Hill, and you forfeit all rights, title and claim in the Original Product. Following completion of the Transaction, Michael Hill may deal with the Original Product as it sees fit, and in its sole discretion. This policy applies even if you return the New Product under your consumer law rights.
If you have purchased a Professional Care Plan for your Original Product, this will no longer be valid if you return the Original Product under the Re:Imagine Program. For the avoidance of doubt, the cost of the Professional Care Plan does not form part of the cost of the Original Product. You can choose to purchase a new Professional Care Plan for your New Product.
The Re:imagine Program is offered at Michael Hill’s discretion; Michael Hill may at any time temporarily or permanently suspend offering this program. Michael Hill may also at any time amend the eligibility or participation criteria.
The Re:imagine Program is an extended returns program on the terms set out above. For the avoidance of doubt, Michael Hill’s Change of Mind Policy does not apply to your New Product purchased under the Re:imagine Program.
Right of Return for New Products purchased under the Re:imagine Program
If the New Product is faulty and we determine that the fault entitles you to a refund under Australian Consumer Law, the amount you will be refunded will be equal to the purchase price of the New Product (being the sum of the credit from the return of your Original Product and the difference paid by you to purchase the New Product). More information on our Refund Policy is available at http://www.michaelhill.com.au/returns-policy